Contacting a seller (vendor) through Messages is the best way to get information about an item or resolve any issues you have with your order. Each seller on Bazatify manages their own orders, and makes decisions about cancellations, refunds, and returns. Learn more about getting help with your order.
How to contact a shop before buying
To contact the seller:
On a listing page, select Message Seller under the listing title.
Sign in to your Bazatify account if you aren’t already, or create an account.
Type your question into the textbox.
After you Send your message, the seller will be notified and can respond.
How to contact a shop about an order:
Sign in to Bazatify.com and go to Your account.
Go to Purchases and reviews.
Select Help with order next to the order.
Select Message Seller.
In the text box that appears, let the seller know that you’d like to return or exchange an item.
Select the arrow icon or select Enter to send. The seller will be notified of the new message and can respond.
The seller wasn’t able to help me:
If the seller is unable to help you, your next step is to request help from Bazatify by opening a case. As part of Bazatify’s Purchase Protection program for qualifying orders, you’ll receive a full refund for any item that doesn’t arrive, arrives after the estimated delivery date window, arrives damaged, or doesn’t match the description in the listing.
To get help from Bazatify,
Choose your order, then select Open a case at the bottom of the page.
I checked out as a guest
If you checked out as a guest, you can link your order to a new or existing Bazatify account to get help.
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